We want you to be totally satisfied with your purchase from Dog Echo. If you are not satisfied with your Dog Bed or 3 Piece Cratewear Set , simply contact us within 7 days after receiving merchandise . We will gladly replace or authorize a return if you are not satisfied or if item is flawed. We credit 100% of merchandise that is unused and in it's original packaging. We will not credit or accept merchandise that has been used or damaged by the consumer. You will not be charged return shipping if the return is due to our error. For authorized returns or exchanges of merchandise from Dog Echo.com , please contact us thru email : ssansonem@bellsouth.net